FAQS

Q1: What materials are the lampshade made of?

Glass (handmade/tempered), natural materials (marble/wood/resin), metal (iron/brass), fabric (linen/Japanese paper), composite innovative materials (such as metal mesh + glass). Supports light transmission, texture, and color customization to meet different styles and scene requirements.

Q2: Is the lamp (surface) electroplated? Will it lose its colour?

1. Electroplating process version:
"We use multi-layer electroplating process (gold plating/chrome plating/nickel plating), attached by vacuum ion plating technology, the surface hardness reaches H3 or above, it will not change color after 48 hours of salt spray test, and will not fall off or fade under normal use."

2. Paint process version:
"The surface uses automotive-grade high-temperature paint, which is cured at more than 200℃, the paint film thickness is ≥0.8mm, and it has passed the 500-hour UV aging test, and the color is long-lasting as new."

Q3: Is this lamp made of copper or iron? Will it rust and oxidise?

The main body of this lamp is forged with high-quality fine iron and has undergone triple protection treatment:
1. Pre-treatment: ultrasonic degreasing + phosphating anti-rust, completely eliminating oxidation hazards
2. Surface processing: multi-layer electroplating (gold plating/chrome plating/nickel plating optional), thickness of more than 25μm

3. Ultimate protection: additional transparent anti-oxidation coating, passed 72-hour salt spray test

Ensure that rust is permanently eliminated in normal home environments (humidity ≤ 70%), and it will last forever.

Q4: Will the lamp leak electricity?

All our lamps use electrical systems that meet international safety standards, including:
Triple authoritative certification: passed the US UL, EU CE, and China 3C certifications, and meet global electrical safety regulations
Safety protection design: all-copper core wire + double-layer insulation protection, waterproof connector (IP44 level, suitable for bathroom/outdoor use), overload protection circuit device
If installed and used correctly, the risk of leakage can be completely eliminated, so please feel free to use it.

Q5: Why are all your materials made of iron? I want copper (or resin, stainless steel)

Both iron and copper will not rust if the finish is good, but if it is not, copper will oxidise, discolour and appear copper green.

Compared to resin, iron has a significantly better load-bearing capacity, and it has a better texture and heavier feel than resin.

We don't have any stainless steel products, but iron has the same effect as stainless steel after treatment.

Q6: The lamp I just saw next to mine is made of copper, similar to yours, why is your iron more expensive than others' copper?

Materials are the foundation, craftsmanship is the key.
Design gives soul, craftsmanship creates value.

Q7: How many lights are better for the dining room (living room/bedroom)?

Please tell us your space: dining room/living room/bedroom size, decoration style (modern/classical, etc.)
We will recommend you: golden ratio lamp number, professional lighting solution

Example: 20㎡ living room → 6-8 lamps are the most coordinated design. This suggestion has comprehensively considered the lighting effect and aesthetic balance. The specific floor plan can be provided for further optimization.

Q8: How can I match the lights in the dining room with the lights in the living room?

Lighting matching requires overall coordination, which should not only consider the unified style of the lamps, but also echo with your home decoration design, furniture materials and colors. Is your home decoration modern and simple, light luxury or other styles? We can recommend the most suitable matching solution for you based on this.

Q9: My living room is 30 square metres in size and 2.8 metres high, will this lamp be too low to touch my head?

The height of this lamp is less than 60cm (Note: most of our lamps are no more than 60cm high, if the lamp you are interested in is more than 60cm high, you will have to give a different answer depending on the height of your living room, in this case you will be advised to choose a different lamp); there is also a space of 2 or 2m, this will not affect the normal use and visual effect at all, we have taken these factors into account when designing this lamp. We have taken these factors into account when designing this lamp.

Q10: My home is decorated with more warm colours, what kind of light should I buy?

For your warm-toned decoration, we recommend champagne gold/bronze metal, opaline glass or wood lamps, with 3000K warm white main lights and 2200K ambient lights. For modern style, you can choose spherical chandeliers, for classical style, crystal candlestick lamps are suitable, and for mixed style, we recommend rattan + brass combination. Keeping the color temperature of the whole house uniform (with a deviation of no more than 500K) is the best effect. Do you need specific style recommendations?

Q11: My home is a duplex, what kind of lights should I buy?

1. Loft area: large crystal chandelier/artistic multi-layer chandelier (height customizable)
2. Staircase area: wall lamp + linear light strip combination (safety lighting)
3. Upper space: simple ceiling lamp + floor lamp (control the sense of oppression of the floor height)
4. Local embellishment: metal track spotlight (highlight wall decoration)
It is recommended to give priority to vertical lighting levels and overall style unity, and the plan needs to be refined according to your specific floor height and decoration style

Q12: How high should the wall light be?

The best installation height of the wall lamp is 1.5-1.8 meters (slightly higher than the eye level), which ensures lighting comfort and decorative effect. It is recommended to adjust the height according to the floor height.

Q13: Why should I be charged for the light bulb?

To meet personalized lighting needs, the price of our lamps does not include the light source (bulb/light strip). You can choose the light source with the appropriate wattage and color temperature according to your preferences. If you need brightness suggestions, please feel free to consult (recommended combination: 5-7W/㎡ for bedroom, 7-10W/㎡ for living room)

Q14: Why is this light so expensive?

1. High-end craftsmanship: hand-painted, strong adhesion, outstanding artistic sense
2. High-quality materials: European and American standard flame-retardant wire (temperature resistance 90℃) + environmentally friendly paint, safe and durable
3. Strict standards: export quality, 20 years of European and American market verification
4. Upgraded details: some styles use painted glass, the color is long-lasting and new

Q15: Does this lamp cost electricity?

1. Basic lighting: Calculate the total wattage at 3-5W/㎡ (e.g. 60-100W for a 20㎡ living room)
2. Energy-saving options: LED lamps save 30% more electricity than traditional energy-saving lamps, and provide more natural light
3. Tips: If you want the warm texture of halogen lamps, it is recommended to use local accent lighting
Note: All recommendations take into account both brightness requirements and energy-saving effects.

Q16: The light is so heavy, will it fall off when I put it on?

Safety is the first consideration of our designers, when designing the product, we have taken into account the materials, structure and safety of the installation of the lamp.

Q17: How many years will this light last?

Our lamps have been treated with multiple anti-rust treatments and will not rust in 5-8 years of normal use. However, in a humid/acidic environment, the service life will be shortened. Regular maintenance is recommended to extend the service life.

Q18: The light is facing downwards, it's too harsh

Downward-facing lamps have good light-gathering properties and high brightness. If you feel glare:
1. Replace with milky white bulbs to soften the light
2. Reduce wattage - 15W→9W
3. Install a dimmer - freely adjust the brightness

Q19: How do I dismantle them for cleaning? Is it convenient? How often is it best to clean them?

Cleaning the lamp is very simple: wipe the glass/crystal with a neutral detergent, and remove the dust from the metal parts with a dry cloth. Clean it once every six months. Pay attention to power off and avoid using corrosive detergents. You can request a cleaning video at any time!

Q20: What about the packaging? I live far away from home, the lamp will not break, right?

Our packaging is tailored to the shape of the lamp body and the area under stress, and has been "impact tested" to ensure the safety of the product during transport.

Q21. Where is it produced?

We are a lighting manufacturer integrating R&D, production and sales. All products are produced in our own factory, which is located in Dongguan City, Guangdong Province, China.
Production advantages:
✅ Strict quality control: self-control from raw materials to finished products
✅ Flexible production: support OEM/ODM customization, fast proofing
✅ Cost optimization: factory direct supply, no intermediate price difference

If you need to understand the specific production line or quality inspection process, we can provide factory real-time video.

Q22. Are your products environmentally friendly?

We strictly select environmentally friendly materials: all products are EU RoHS certified, using lead-free glass, water-based paint and UL certified flame-retardant wire. The production process complies with international environmental standards to ensure safety and non-toxicity. Test reports are available at any time!

Q23. What about your after-sales service?

We promise to solve after-sales problems within 48 hours and have served customers in 30 countries around the world (after-sales satisfaction rate is 99%+). Typical case: We once urgently replaced 200 crystal lamp accessories for a customer in Dubai and completed the transfer and delivery within 18 hours.

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