Ⅰ. Questions and answers commonly encountered by lamp sales staff

Q1: What is the material of lampshade?

Commonly used lampshades are glass, fabric, metal, etc.

Q2: Is the lamp (surface) electroplated? Will it lose its colour?

1. It is electroplated. Generally plated with gold, chrome, nickel and other materials, it will not lose its colour.

2. This is baking paint, not plating, the paint of the car shell is baking paint process, will not lose colour.

Q3: Is this lamp made of copper or iron? Will it rust and oxidise?

Iron. It has been de-oiled, de-rusted, dehydrated and gold-plated (or chrome-plated, nickel-plated, baked enamel, etc.), so it will not rust or oxidise.

Q4: Will the wires leak?

All of our lights, including the wires, are UL, CE and 3C certified in the USA, so please rest assured.

Q5: Why are all your materials made of iron? I want copper (or resin, stainless steel)

Both iron and copper will not rust if the finish is good, but if it is not, copper will oxidise, discolour and appear copper green.

Compared to resin, iron has a significantly better load-bearing capacity, and it has a better texture and heavier feel than resin.

We don't have any stainless steel products, but iron has the same effect as stainless steel after treatment.

Q6: The lamp I just saw next to mine is made of copper, similar to yours, why is your iron more expensive than others' copper?

The value of the lamp does not only depend on the price of the raw material, but mainly on its production process and style.

Ⅱ. Matching

Q1: How many lights are better for the dining room (living room/bedroom)?

Can you tell me how large your dining room (living room/bedroom) is? Our lights have been designed with the number of lamp heads and the size of the lamp size proportional factors in mind, the size of this space you choose XX number of lamp heads is better (Note: according to the ceiling surface area and the diameter of the lamp proportional relationship specific answer.)

Q2: How can I match the lights in the dining room with the lights in the living room?

The matching of lighting should take into account the matching of the lamp with the lamp, the matching of the lamp with the home decoration style (including the matching of the furniture material and colour), can you give me a general description of your home decoration style?

Q3: My living room is 30 square metres in size and 2.8 metres high, will this lamp be too low to touch my head?

The height of this lamp is less than 60cm (Note: most of our lamps are no more than 60cm high, if the lamp you are interested in is more than 60cm high, you will have to give a different answer depending on the height of your living room, in this case you will be advised to choose a different lamp); there is also a space of 2 or 2m, this will not affect the normal use and visual effect at all, we have taken these factors into account when designing this lamp. We have taken these factors into account when designing this lamp.

Q4: My home is decorated with more warm colours, what kind of light should I buy?

I would recommend that you use a warm light source. The material of the light fitting is more related to the style of your home decoration and the material of your furniture.

Q5: My home is a duplex, what kind of lights should I buy?

Duplexes are introduced from Europe and the United States, the height of the living room is usually higher and the layout of the space will look more European and American, we recommend that you choose European-style chandeliers, which will match the style of your house.

Q6: How high should the wall light be?

Wall lights are generally installed at about the same level as the human eye level or at a slightly higher position.


Q1: Why should I be charged for the light bulb?

Because some customers have different requirements on the wattage of the light source, some people want it brighter some people think it is better to be darker. So the price of most of our products do not include the light source (be sure to emphasize the "price of the product!") Otherwise customers will think that you have taken the light away from them and sold them separately.)

Q2: Why does this lamp include a light bulb?

This light has high requirements for the consistency of light, poor quality light source its colour temperature will be a little different, the light will show inconsistent, affecting the overall lighting effect, we give you the configuration of the light source are currently the best light source brand, its colour temperature is completely consistent.

Q3: Why is this light so expensive?

(Note: according to different products from the quality, after-sales service, cost, brand awareness, etc.)

(1) Paint process: baking paint is used, which has stronger adhesion than ordinary spray paint; strong artistic sense (painted by hand into).

(2) Paint quality: good quality paint, environmental protection, health, paint life longer some (refers to the effect of rust prevention).

(3) Each part of the material used better, the quality of the product will naturally be better and more expensive, such as the wire, we use the flame retardant wire in line with the United States and EU standards, the ignition point of up to 90 ℃, the paint is also in line with the European and American requirements of environmental protection paint. We have been exporting products for 20 years, and we make these lights according to the standards for export to Europe and the United States, so we do not cut corners in this area.

(4) The glass is made of lacquered glass, the style is new, the colour is natural and long lasting (some models)

Q4: Can you offer more discounts, or I won't buy if you don't?

I'm really sorry, we are a national retail price, the discount price is also a national uniform, can not be discounted.

Q5: I don't want a free gift, can you give me more discount?

This free gift is only available during the promotion period, the company does this to thank customers and let them enjoy more benefits. The discount price is a national uniform, this is already the lowest discount price, can not be discounted again, I am really sorry.

Ⅲ. Other

Q1: Does this lamp cost electricity?

How big is your living room? ...... Your living room is so big that if the wattage is too low, I am afraid the lighting level is not enough. However, if you switch to energy saving lamps you can save some electricity (if the lamp is not suitable for energy saving lamps, then add: but the effect will be worse, halogen lamps look warmer and more natural than energy saving lamps).

Q2: The light is so heavy, will it fall off when I put it on?

Safety is the first consideration of our designers, when designing the product, we have taken into account the materials, structure and safety of the installation of the lamp (if we provide installation, then answer: and our installers are specially trained, installation in strict accordance with the installation instructions to operate, there will be no safety problems that you are worried about.)

Q3: How many years will this light last?

Do you mean that the lamp will not rust? The life of the lamp has a lot to do with the environment, if it is used in a humid and acidic space, the surface of the lamp will age relatively quickly, like baking paint, it is no problem to use 5-6 years in a normal environment, if the environment is better, it is more normal to use 7-8.

Q4: Why is there only a sample? I don't want a sample.

A: This lamp has just been launched and is very popular with customers, so it occasionally runs out of stock. The light has actually just been installed not long ago, there is no damage and it works fine.

If you really don't want a sample, you can also wait for new stock. You can pay the deposit first so that we can hold the lamp for you (explain to the customer: we hold the lamp because it sells well). We will let you know as soon as we have it in stock.

Q5: The light is facing downwards, it's too harsh

A lamp with the opening facing downwards has a stronger light gathering capacity and a high level of illumination, depending on your requirements for the brightness of the light. If you want the light to be brighter but feel harsh, you can use a milky white bulb or a bulb with a lower wattage.

Q6: How do I dismantle them for cleaning? Is it convenient? How often is it best to clean them?

It is not very troublesome to disassemble and clean. Glass and crystal can be cleaned with a cloth with water or other neutral detergents such as glass water, but not with corrosive detergents; metal parts can be wiped with a dry cloth. The cleaning time is around once every six months.

Q7: What abyhbout the packaging? I live far away from home, the lamp will not break, right?

Our packaging is tailored to the shape of the lamp body and the area under stress, and has been "impact tested" to ensure the safety of the product during transport.

Q8: Is your product the same as the one next to it?

All our lights are designed and patented by ourselves, so they are not the same as others.

Q9. Customer: What brand are you?

Shopper: This is one of the top ten brands of lamps in China, XX lamps, you must know it, right?

Q10. Customer: Where is it produced?

Shopper: domestic industry standards and production scale of one of the largest enterprises XX lamps and lanterns manufacturing limited company in XX place.

Q11. Customer: Are your products environmentally friendly?

Shopper: This is a product produced by the top lighting company in China, absolutely environmentally friendly, please see here the latest certificate.

Q12. Customer: What about your after-sales service?

Shopper: Our sales are at the top of the country not only because of our excellent products, but also because of our excellent after-sales service

Q13. Customer: Why are the products so expensive?

Shopper: Only the best quality can sell at the most expensive price, don't you think so? Because it is expensive, it is also very cheap, because it is better to buy the right set of products than the wrong set of three products. In fact, like you, I want the best quality at the lowest price, but I have never found any company that offers the highest quality products and services at the lowest price. It's as if it's impossible to sell a Penske car for the price of a Santana, don't you think? If you pay a little less for a bad quality product, you end up investing more, don't you think?

Q14. Customer: Is this set of fancy style lamps suitable for me?

Shopper: People with good taste like you can only get a top quality brand like ours. And according to our after-sales investigation, 99% of our customers6